Privacy Policy

Carrara Sandbanks collects and uses personal information in connection with enquiries, residential construction and renovation projects, and the operation of this website.

This policy explains what information we collect, why we need it, who we may share it with and the rights you have under UK data protection law.

​

Who We Are

Carrara Sandbanks is a residential construction and renovation business.

For enquiries about this policy or the handling of your personal information, you can contact us at:

Carrara Sandbanks
58–62 Banks Road
Poole, BH13 7QF
enquiries@carrarasandbanks.com
07801 297209

​

Information We Collect

When you contact Carrara Sandbanks or engage us for a project, we may collect your name, contact details, property address and information about the work you are considering.

If you become a client, we may also hold relevant project correspondence, quotations, contracts, invoices and payment records.

When you visit our website, technical information such as your IP address, browser details and website activity may be processed through our website hosting and analytics services.

​

How We Use Your Information

We use personal information to respond to enquiries, discuss proposed work, prepare quotations, manage projects, communicate with clients and maintain the records needed to operate the business.

Under the UK General Data Protection Regulation (UK GDPR), the lawful grounds for processing this information may include:

Contractual necessity: Where information is needed to prepare for, enter into or fulfil a contract with you.

Legitimate interests: Where processing is reasonably necessary to respond to enquiries, manage business correspondence or administer our services, provided those interests do not override your rights.

Legal obligations: Where records must be maintained to comply with tax, accounting or other legal requirements.

Consent: Where we rely on your permission for a particular activity, such as certain optional website cookies or marketing communications.

We only use personal information where we have an appropriate lawful basis.

​

Sharing Your Information

Some projects require us to share relevant information with architects, structural engineers, specialist contractors, suppliers or professional advisers.

We may also use external providers for website hosting, communications, administration and accounting.

Information is shared according to the requirements of the service being provided. We do not sell personal information.

​

How Long We Keep Information

We keep personal information for as long as it is needed for the purpose for which it was collected.

Enquiry correspondence is retained according to the nature of the enquiry and whether it develops into a project. Contractual, financial and project records may need to be held for longer to meet accounting, legal or contractual requirements.

Information that is no longer required is deleted or securely disposed of, subject to any continuing legal obligations.

​

Protecting Your Information

We take appropriate steps to protect personal information against unauthorised access, loss, alteration or disclosure.

Access to client and project information should be limited to those who require it for legitimate business purposes. Where external service providers process information on our behalf, appropriate data protection arrangements are required.

​

Website Cookies

Our website is hosted through Wix and uses cookies and related technologies to support website functionality.

Additional technologies may be used for website analytics or other purposes, depending on the services enabled and the choices made by visitors.

Where the law requires consent, optional cookies must not be used unless that consent has been obtained. Visitors must also be given appropriate information about the technologies in use and how to manage their choices.

​

Transfers Outside the UK

Some website hosting, communications or administrative services may involve the processing of personal information outside the United Kingdom.

Where international data protection rules apply, such transfers must be covered by a lawful transfer mechanism, such as UK adequacy regulations or appropriate safeguards.

​

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.

• Ask for inaccurate or incomplete information to be corrected.

• Request deletion of information where there is no lawful reason to retain it.

• Restrict or object to certain uses of your information.

• Request the transfer of your information where the right to data portability applies.

• Withdraw consent where consent is the lawful basis for processing.

You also have the right to object to the use of your personal information for direct marketing.

To exercise your rights, please contact enquiries@carrarasandbanks.com.

​

Questions and Complaints

If you have concerns about how Carrara Sandbanks handles your personal information, please contact us using the details above.

We will acknowledge a data protection complaint within 30 days, investigate the matter as appropriate and communicate the outcome.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: www.ico.org.uk

​

Changes to This Policy

We may update this policy when our business practices, website services or applicable legal requirements change. The version published on our website will reflect the current policy.