Privacy Policy
At Carrara Sandbanks, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our company, whether through our website, email communications, or during any stage of our service delivery. We are committed to ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
We collect personal data directly from you when you contact us for enquiries, request quotes, or engage us for projects. This information may include your name, address, telephone number, email address, payment details, and any other relevant data necessary to provide our services. We also gather information automatically through cookies and website analytics tools to improve your browsing experience and understand how our website is used.
The personal data we collect is used solely for the purpose of delivering our services, managing client relationships, responding to your enquiries, processing payments, and fulfilling contractual obligations. We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers, such as contractors, suppliers, payment processors, and professional advisors, only to the extent necessary to complete your project or comply with legal requirements. All partners are carefully selected and contractually obliged to maintain strict confidentiality and data security standards.
We retain your personal information only for as long as necessary to provide our services and meet our legal and regulatory obligations. Once your data is no longer required, it will be securely deleted or anonymized.
We implement a range of technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. This includes secure servers, encryption, access controls, regular security assessments, and staff training. Despite these measures, no data transmission over the internet can be guaranteed to be completely secure; however, we strive to protect your information to the fullest extent possible.
You have the right to access the personal data we hold about you and to request corrections if the data is inaccurate or incomplete. You may also request the deletion of your data where we no longer have a lawful reason to retain it, or object to or restrict certain types of processing, such as direct marketing. To exercise these rights, please contact us using the details on our website. We will respond to your requests within the statutory timeframe.
Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and improve your user experience. Cookies are small data files stored on your device. You can control and manage cookies through your browser settings, including disabling them; however, some features of our website may not function properly if cookies are disabled.
In certain circumstances, we may need to transfer your personal data outside the UK. We will ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your rights.
If you have any questions, concerns, or complaints regarding our privacy practices or how your data is handled, please contact our Data Protection Officer at the contact details provided on our website. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.
By continuing to use our services or website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. We may update this policy periodically to reflect changes in our practices or legal requirements, so we encourage you to review it regularly.
